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Let us know about a bereavement

We’re really sorry for your loss. We understand this is a difficult time and want to help you through your next steps as much as possible. Because of the nature of our service we will need to be contacted by the responsible adult who will be taking over the account or overseeing the transition to a different service.

 There are two ways you can let us know about a death:

  1. Use the form below
  2. Or talk to a member of our dedicated team by calling 0330 122 1180 (standard call charges apply)

    Deceased account holder's details

    Account Holder Name (required)

    Account Holder Email Address (required)

    Your Telephone Number - So we can contact you on this number (required)

    Your Name (required)

    Your Email Address (required)

    Death Certificate details

    Registration number (required)

    Date of death (required)

    What would you like to do with the account?