Let us know about a bereavement
We’re really sorry for your loss. We understand this is a difficult time and want to help you through your next steps as much as possible. Because of the nature of our service we will need to be contacted by the responsible adult who will be taking over the account or overseeing the transition to a different service.
As soon as you are able, please talk to a member of our dedicated team by calling 0330 122 1180 and we will deal with any access, account closure, or account transfer that may be appropriate.