If you are calling a child’s phone and you hear a “calls to this number are recorded securely” message before the call is connected then it’s almost certain that the number, and caller, you are calling is protected by ParentShield.
Here is the exact ParentShield message for you to compare:
ParentShield is a special network that allows for calls to young or vulnerable children to be monitored and recorded by their parents or guardians. Every caller to a recorded number will hear this message.
Parents can log into their secure ParentShield Portal to review calls if there is a concern. The majority of users never actually do have a need to review calls. Which is a very good thing! But they’re there should the worst happen.
Everyone who calls a ParentShield phone ( that is set to record ) will hear this message. It is repeated periodically on a frequency that is determined by several factors. Anyone calling a child should have a different expectation of privacy to those calling a ‘normal’ mobile phone but it’s still important that callers are aware so they can decide whether or not to proceed.
In cases where a third party wants to be excluded from all communication with any ParentShield subscriber, the third party can call 03301221180 to speak with the ParentShield privacy team and have their number excluded from the network.
ParentShield Mobile Number Ranges
ParentShield Subscribers are mostly issued numbers from the ranges below, however these are all normal UK mobile phone number ranges so having one of these numbers does not mean it *IS* a ParentShield number. There are also ParentShield SIMS using other numbers.
Calls are Recorded and Deleted Securely
Unlike normal mobile networks’ answerphone messages, ParentShield’s recordings are stored in an encrypted format and securely deleted by multiple overwrites either on demand by the parent, or after a period of 6 months by ParentShield. It is impossible to retrieve deleted calls.
Calls can only be accessed using the most up-to-date encryption methods and protected by a secure authentication system.
Meet Rosco – the voice behind all the ParentShield Announcements
Rosco Lewis is a professional UK VoiceOver artist and actor who provides ParenShield with all our voice announcements.
We have many different announcements – such as messages to say when a call has been blocked, or notices to say PAYG credit is running low etc.
Getting Recorded calls for your child’s phone
To turn on recording of a child’s phone calls. Subscribe to any of the ParentShield plans and in the settings section of the ParentShield Portal turn on call recording. More details of how these are presented can be found in the Portal Guide.
If there are specific ‘Home Numbers’ that should be excluded, these can also be specified. Privacy is important and the end user is also notified when recording is enabled.
For more information about call recording and privacy and the steps that ParentShield has taken to provide a protective network safely and responsibly, please read: https://parentshield.co.uk/call-recording-privacy where the service is explained in more detail.