Changes and Updates:

2019-06-07: Changing Tariff online

It’s now possible to change the tariff you are on from the Portal.
If you go to the Billing tab in the portal you will now see a link : “To change your tariffs, click here.” That will pop up a little box allowing you to change the tariff from the start of the next billing period.

If you want the new tariff to be applied immediately to give you more minutes, texts or mobile data just drop us an email or call 03301221180 and we’ll sort that for you.

2019-05-09: Shortcode Inbound SMS

Inbound SMS that are sent from machines rather than people ( like your bank sending an account access code, or an authentication code sent by a messaging service ) are now always blocked if they are sent with an alias or shortcode as the sender ID because they pose an access or authorisation escalation risk.
For some time the behaviour will have been slightly more variable depending on the source and format of the message. Today’s changes aim to make the behaviour for A2P SMS like these as consistent as possible, and still provide protection.
The blocked messages, where possible, appear in the portal marked in as a blocked message and you will have to convey this to the user if needed.

2019-05-06: Schoolblock and Bank Holidays

We are now automatically disabling Schoolblock on Bank Holidays. We had a few calls on the last Bank Holiday about calls not succeeding because school block was turned on. Unfortunately with the variability of school holidays nationwide it’s not possible to do them all automatically so it will just be the official bank holidays, and the period between Christmas and the New Year where we will disable this feature.

2019-04-20: More work on overseas roaming

We’re seeing more and more customers roaming to exotic locations as we start to enter the Holiday season. Please do let us know beforehand if you need to use your ParentShield overseas. See : Taking your ParentShield abroad.

2019-04-08: Balance Notifications

Just reminder that your child can find out how many minutes or texts that they have available by texting the word “balance” ( or some close variant ) to any of their ‘Home’ numbers.
From today the text message they receive will also say how much data is remaining.
If the wording is like: “You have 520 MB data remaining” that will indicate how much of the monthly allowance remains.
If the wording is like: “You have 520 MB data available” that indicates that the data allowance is being drawn from a top-up.

2019-04-07: Taking your ParentShield Abroad

We have put together a help page about taking ParentShield SIMs abroad. As our SIM is a roaming SIM it will work abroad but because the SIMS are designed to prevent extra spending we will have to make a special arrangement in certain countries and there may be a small one-off charge, depending on the destination.
Full details and a form to inform us where your child is travelling to can be found at: Taking your ParentShield abroad.

2019-04-05: New Tools for Corporate Parents

While it’s a bit quiet as we sit and wait for the new Network infrastructure to come into place we’re working on some tools to make lives easier for Childrens Trusts, Childrens Homes, and possibly parents with more than two or three children.
We’ll soon have a whole page full of new controls available that will allow you to activate SIM cards from a stock-pile, change numbers, change users and clear recorded content and history.
A big thank you to the hard-working Long Term Childrens Home users we have who have been telling us exactly what they need. Watch this space!

2019-03-29: New Data Connections

Today we are getting our new main network connection and new backup connection.

2019-03-28: New IVRs

Meet Rosko. Rosko Lewis is the owner of the voice behind our Voice Announcements and messages. www.roskolewisbritishvoiceover.co.uk Today he’s recorded some new messages for us, as well as new messages for our telephone support platform that we’re working on.
Thanks Rosko.


2019-03-28: Server upgrades

Last night we switched over finally to the ParentShield Mk3 server stack. Most things went according to plan and everyone should be noticing faster call connections and faster handling of recorded calls. We’re monitoring performance as normal so we’ll spot any unexpected behaviour. As always, call or email us if you are experiencing anything that doesn’t seem right.

2019-03-12: Portal, call dispositions:

We have improved the Portal now, to clarify the reason why a recording is not available ( if a recording is not available ). It will now display “No Answer”, where the option to listen or download a recording would be, if a call does not get answered. It will say: “Recording Off” if recording was turned off in the “Settings” tab of the Portal.

2019-03-07: System updates:

We are just about ready to swap our core server stack over to the ‘mk3’ version with all its fast processors, upgraded switch, and loads more capacity. We currently run at < 10% capacity and this hardware has about 10 x the capacity of the current setup. Basically it means capacity won’t be an issue for a fair while, even at the current rate of growth. The date scheduled for the first live run is a week on Friday – the 15th March.
We will be running a live test between 4am and 6am on that day. Any calls in progress at the time will be terminated unfortunately. If everything works as expected we’ll be leaving the new system in place and nobody will notice; apart hopefully, from the faster call connections and considerably quicker decryption and spooling of recorded calls.
The current stack will remain in place and function as the new redundant standby.

2019-02-21: System updates:

We have finished some important work on our SMS platform that will improve performance and compatibility with various other systems. This should help reduce the number of SMS that go missing or arrive out of sequence.
Other work is underway to prepare for the new servers that will be handling call traffic. The new infrastructure will mean calls are connected faster.

2019-02-14: System updates

We’re currently preparing for a new Data connection and an improved backup for our NOC ( Network Operations Centre, AKA. “the Office”) . Our Backup connection will be as capable as our main connections are now and we’ll have considerably more capacity on the main call trunks to London, Manchester and Slough.
There isn’t any downtime expected except for a few 5 or 10 minute outages between 2 and 3 in the morning as we swap some hardware over the next couple of weeks. We’ll put a note on here and the website beforehand but it’ll definitely be at a time all the users should be fast asleep.

2019-02-04: Website Updates and changes pt.II

If you can’t find the Portal Login button when using a mobile phone to access it – the green button is now inside the new slidey menu thing accessible by clicking on the “three bars” Hamburger Menu in the top right hand corner of the parentshield.co.uk website. ( In rare occasions it may be top left, which is odd I know. )

2019-02-01: Website Updates and changes

We’ve been updating the portal theme to fix a few small bugs that were introduced during a recent upgrade of the ParentShield.co.uk site. Sorry if you were logged in today and found the menus, header and footer looking a bit dishevelled.

2019-01-23: New SchoolBlock Feature

Does your Child’s School ban phone use at school?

To create a simple block of calls, texts and mobile data during school hours we have added a new single button that does exactly that. This means you can block all calls and texts during school hours and still use the existing time controls for bedtime.
When using both controls at the same time a ‘block’ action always wins so if the SchoolBlock switch is blocking calls it cannot be overridden by the other time control.
Calls started before the SchoolBlock time of 9am will not be terminated at 9am and will proceed as normal.
Calls and texts to and from the Home Numbers are unaffected as these will always be allowed.

2019-01-23: Direct Debit and Payment Process improvements

This week we’re working on some of the bits behind the scenes. We have improved the Direct Debit notification email and better automated Direct Debit Set-Up to make it slick and remove human intervention and potential errors.

2019-01-17:  Informing the User of remaining Minutes and SMS

One of our brilliant customers pointed out that we had no way of allowing the Phone User to discover how many inclusive Minutes and Texts they have remaining this month.
From Today if your child texts the word balance to any of their home numbers they will receive a text message straight back with the information they need along with the number of days left to go before the balances ‘reset’.
Please let us know how you get on.

2019-01-16:  SIM ONLY plans with No Data

Today we have created some new Mobile Tariffs with Data Disabled automatically for customers who are looking for a mobile network SIMO plan with No Data

2019-01-10:  Word Filter Now in its own Tab with Extra tools

We have just put live the new version of the Portal that now has the Word Alerts filter in its own tab.
The basic functionality is unchanged and everything works as before, but with the addition of a couple of new tools:

  • Testing. You can type in a message and test it against your filter words to see if it would raise an alert.
  • Explain. This function expands your word list and explains what will be matched by it

2019-01-08:  Displaying Children’s Blocked SMS Messages in the Portal

From today any SMS message that have been blocked by either Time or Secure Mode settings will appear in the Portal prefixed by “BLOCKED” and the reason why the message was blocked. This may be useful to aid with debugging or decision making. At the minute there is nothing else can be done apart from seeing that the message has been blocked and not transmitted onwards. We are playing with some controls to allow the message to be ‘released’ and transmitted if necessary.


2019-01-07:  Caller ID Control

A few Customers have asked if it is possible to stop children withholding their caller id, with a view to being able to make anonymous calls, by changing the preference setting on their phone.
We have added a new ‘switch’ that now allows you to override the caller-id preference setting on individual SIMs in your account. If this is set to ‘ON’, caller-id information will always be sent regardless of the phone setting.
We don’t envisage many customers needing to do this and the default setting of ‘OFF’ will usually be the most suitable and before changing this setting you should consider privacy needs of the user.

In this mode, this phone will ALWAYS transmit Caller-ID information with every call.
This is the default setting, and like this the phone user can choose whether or not their phone allows caller ID presentation with calls.

2019-01-03:  Caller ID Presentation between users in one account

There had been an ongoing issue for a while that we have been aware of and wrestling with that has now been fixed. Under some circumstances if you had two or more SIM cards under the same account, caller-ID information was being lost as the call did a trombone. We have had a few anti-tromboning measures in place that were partially successful but we haven’t been happy with this for a while. This has now been resolved, and we believe users will always find brothers and sisters can argue properly.


2018-11-29:  Terminating calls at Bedtime. Changes to Time Setting

A few customers have asked us to look at the termination of children’s calls at bedtime. It turns out a few smart little people have worked out that they could make a call at 1 minute to bedtime and stay on the phone indefinitely thereafter.
From today, calls will be terminated a few minutes after the set bedtime even if they are in progress. Calls to or from Home Numbers are unaffected. Sorry about the behaviour change but we think this how the majority of customers expect it to work.


2018-11-22:  ‘Broken’ time settings

It has been brought to our attention that it’s possible to accidentally set the ‘from’ time in the time setting to be before the ‘to’ time resulting in all calls being blocked by the time control. We have added a test and an alert in the Portal if you try and do this.
We still allow it if that’s what you want, just in case you want to do that. We can’t think of many situations where you would…. but you can, if you like.


2018-10-19:  Setting Home Numbers

It’s only possible to change home numbers once per month. We have made a few changes to the Portal to try and make this slightly easier to do and a bit more obvious when changes can be made and when they can’t. There were a few ways of deleting numbers accidentally and not being able to replace them. Hopefully it will behave a bit better now than it did. Thanks to everyone who pointed this out!


2018-09-03:  Portal Messages

You may have spotted that we made it a little easier for us to present appropriate portal pop-up messages if there is something we need to communicate. Please keep the feedback coming – Andy.


2018-08-10:  Direct Debit Set-Up Process

The process for setting up direct debits and seeing what payment method is in place, and when the next payment is due.


2018-08-01:  Portal Registration

To improve security, it’s now necessary for customers to register at the portal and turn recording on before any calls are recorded. This means that a SIM card, if intercepted en-route, will operate in the same way as any other SIM card and will not record any conversations or SMS.


2018-07-07:  Children-in-Care Modes

In response to requests by our corporate-parent customers from today we have two optional modes available.

  • No Recording – all call recording is permanently disabled.
  • Third ‘Home Number’ for unrecorded use by a responsible known third party

 
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