Code of Practice
Code of Practice - ParentShield Platform
GeneralThis page explains how Engine Mobile Ltd. works to resolve any complaints or service issues customers may encounter. Things can always go wrong, and no matter how hard we try, there may always be situations where things go wrong. We want to put things right.
Outline of the AgreementPlease refer to the terms and conditions page and the fair use policy. These are available always via this website and are sent with the SIM card.
Complaint handling - first stepThe first and most important step is to tell us about it.
If you're unhappy about something then the chances are, something has gone wrong, and we don't know about it. You can call us on 0330 1221180, email firstname.lastname@example.org, or by using the contact form on this website at https://parentshield.co.uk/contact-us/ . In almost all cases we should resolve the issue there and then. If we can't we will let you know what steps we will be taking and agree a time-scale.