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Data Guide

To be able to use Data with our SIMs you should delete ALL existing APN profiles and create a new “Access Point Name” ( APN )

Every phone is different so you may want to refer to the manual for the phone you’re setting up but the basics are the same on most devices. Or call us – 03301221180 when you have the phone at hand.

You need to set up a new APN of ” dataconnect ” , and turn on mobile data AND data roaming.

For best results set the phone to use 2G/3G and 4G/LTE if possible.

For Android

Data Setup for ANDROID

From the home screen, tap the Menu button

1) Tap Settings

2) Tap Mobile networks.

3) Tap Access Point Names

4) Tap New APN ( or click on the + symbol )

5) Enter dataconnect in both the Name and the APN fields

6) Ensure the field if the username and password are empty, then tap OK or the three dots menu and Save.

7) Tap Save and if presented with a list of APN make sure the dataconnect APN is selected.

8) Turn on Mobile Data and Mobile Roaming

For iPhone

Data Setup for iPhone

From the home screen:

1) Tap Settings

2) In the first section tap Mobile Data

3) tap: Mobile Data Network

4) Enter the following settings into the onscreen APN form, without changing any other settings:

APN – dataconnect
Username – (leave this blank)
Password – (leave this blank)

APN – dataconnect
5) Tap the left arrow at the top three times

6) Press the home button

7) On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator LTE, 4G, 3G, E or GPRS. This means the data connection is live and working. (If you see LTE, this is a slightly faster version of 4G)