Privacy and the safe handling of personal data are important. This page contains important information about the types of data that we use, how it is used, and what you can do to work with us to resolve any issues that arise.
The data we use and keep:
- Data to identify you and ensure that we can detect and prevent fraud
- Data to progress and deliver your order
- Sending you service updates and notifications
- Data collected regarding calls, SMS and data generated by use of your service
- Information that allows us to know you as a customer and ensure that we can continue to develop features that you want
Who we are?
The purpose of this statement is to set out how we use personal information that we may obtain about you. By either registering as a user of any services provided by Us on this website and by using any of our services generally, you should understand that we will presume you have understood and agree to this use.
What information we collect and how
The information we collect via this website may include:
- Any personal details you type in and submit such as name, address, email address, etc.
- Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. Our cookies are set for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Our sites are all compliant with the new EU cookie legislation for this reason. We have also determined that it is also essential for the provision of our service. A cookie is a small amount of data, which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities. The cookies store information only for as long as you are viewing the website. If you do not want your visits to our website to be monitored in this way you can disable certain cookie functions as described below: If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but certain functions will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of Internet browser programme your computer uses. If your computer uses Microsoft Windows Explorer or Mozilla Firefox, you will need to follow these instructions after clicking onto this link www.allaboutcookies.org. Go to the heading “Manage Cookies”. Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the programme, which your computer uses. If this is not shown on the list, click on the “help” heading on the bar at the top of this page, search for information on “cookies” – an explanation of how to delete cookies will appear, then follow these instructions.
- Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally but these logs may contain unique identifiable information left by your computer.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Acts and other applicable laws.
Under no circumstances do we pass your details to anyone without your permission except verified lawful requests by the Police on behalf of the Home Office as required of us by OFCOM.
The details we collect will be used:
- To process your enquiry, to maintain records and to provide after-sales service. We will always maintain your details within our Company and never pass details to any third party without your request.
- To provide the ‘customer portal’ where you can access and view call records, history and information.
- We may use information that you provide or that is obtained by us:
- To register you with our web site and to administer our web site services.
- To follow up with you in case of system errors or for genuine customer-service connections.
- For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may keep you informed of such products and services (including special offers, discounts, offers, and competitions and so on by any of the following methods:
- email – when there are important changes or service announcements we will primarily use email to do this.
- telephone – we may occasionally have to call if there is an issue we feel important. We’re nice people and we promise never to pressure or harass you in any way. If you would prefer to communicate solely by email and SMS – just let us know.
- Post – to deliver your SIM card and joining pack.
- Identity checking – we may perform identity checks based on the information provided as part of our KYC “Know your Customer” protocol.
- At each stage of your purchase of telecoms services we’ll drop you a quick email with a ‘transactional’ note of what we’ve done. We will ask if you can provide feedback too to let us know how we’re doing. As with all things, if you want something to be different, just ask, and We promise to investigate and try and find a solution. Please see the contact details below.
- You can ask us to update or remove your personal information by emailing firstname.lastname@example.org or by writing to us at our customer services address below. You’ll get a reply almost immediately and your request taken care of in a matter of hours – not days or weeks.However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.
- You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, or email email@example.com If you want to know what we’re doing with your data, just ask and we’ll tell you.
- You have the right to ask us to remove any data we hold. We also do this as soon as an account is closed with the exception of data necessary for ongoing compliance purposes.
- You have the right to request that we correct any incorrect information that we may hold.
Please direct any query to :
Customer Services (Data Request)
Engine Mobile Ltd
UK Phone Number: 03301221180
which may be linked to by our website, may be subject to their own policy,
which may differ from ours.
This domain will never be used or allowed to send unsolicited email (also known as UCE or SPAM). We strictly only allow to be sent emails to people who have registered their details with the sender and requested these communications in accordance with the Privacy and Electronic Communications Regulations 2003 (as amended).
Recordings and Data Policy
All call recordings are securely stored in an encrypted format in a secure facility. They are only accessible by the account holder. The process for this is no different to that employed by any Mobile Network provider who will store your voicemail messages on their servers.
Recordings and SMS transcripts are scheduled for automatic secure destruction to UK Infosec5 approved standard after 6 months or on notice of termination, with the data being overwritten multiple times before deletion.
You can read more about the steps we have taken to ensure compliance and legal application of call recording for child protection here.