Terms and Conditions

Terms and Conditions - ParentShield Platform

In this agreement, Us and We refer to:
Engine Mobile Ltd.
Pioneer House
Derby Road
DE73 7HL
Company Reg. No. 10697643

We use You and Customer to refer to yourself.

Outline of the Agreement
A rolling Monthly contract paid in advance of each month. See our Satisfaction Guarantee and Porting Terms below.

We will provide a private telecommunications service through the provision of a SIM card that allows access to the ParentShield Portal system and onwards to the PSTN ( Public Switched Telephone Network ). This is a private and personal product designed for the protection of Children or vulnerable user groups and may not be resold under any circumstances.
Billing will be made in advance at the start of each monthly period from the authorised payment card or by Direct Debit. You are responsible for these costs even if the mobile device or password is lost, damaged or stolen. The subscription is due regardless of whether the mobile phone is used or not.
You agree to a rolling monthly contract with continuous service, we will continue to charge the Monthly cost as agreed each month until You terminate the rolling monthly agreement with 30 days notice. You can do this by telephone, email, or letter. You can change plan at any time by emailing us at hello@parentshield.co.uk or by using the upgrade link in the Portal. Monthly billing will change to the new level from the start of the next month. All billing is monthly, or 4-weekly if you prefer, from the account activation date.
Should payment be outstanding We reserve the right to suspend services until payment is up to date.
We will provide a private portal for each Customer that allows access to each SIM card's activity and provides security controls for that SIM.
While We will always do our best, telecommunications involves many links between providers and We cannot guarantee that our service will not suffer the same disruptions and outages that affect any telecoms provider.
We promise to do our best to remedy any fault in our control as quickly as possible.

Service Description
The ParentShield Network is a Special Mobile Phone Network for Child Protection and for the protection of Vulnerable People. The powerful recording, monitoring and control facilities make it necessary for us to take some extra steps - such as identifying the age of the SIM user and the application of heuristics to identify non-compliant usage.

Our agreement is described in this document and encompasses the separate information that can be found on the privacy policy, the cookie policy the fair use policy and the Code of Practice. These documents are accessed from the preceding links, or can be obtained by contacting us at the address above, or by telephoning 0330 122 1180, or by email at hello@parentshield.co.uk. Our agreement presumes your acceptance of these documents and the charges as set out in the registration page and on this Website.

Coming-of-Age Policy
As a recorded service may not be appropriate for older children, ParentShield will automatically suspend the recording portion of the Service as the user reaches 16 years of age. We appreciate that all cases are different and if there are good reasons to continue recording calls and SMS after this age, the account holder may request an exception. More details can be found at: https://parentshield.co.uk/special-requirements/

Responsibility of Notification
It is the Subscriber's responsibility to inform respondents when passing them the mobile Number that their calls may be monitored or recorded. There is a website: www.advancedmobile.co.uk which explains the Service and contacts may be directed there for information. Callers into the Network will be notified by recorded pre-announcement that their calls are recorded before the call is connected.

"Home" numbers:
Home Numbers are emergency contact numbers that will never be disabled by SIM controls or in the case of no remaining call allowances. They are intended for short calls or messages for safeguarding purposes.
Numbers provided for home contact may be UK National Geographic or UK-mainland 07 Mobile numbers.
Calls and text messages to the Home Numbers will be allowed even if the ParentShield SIM monthly allowance has reached zero. Calls and texts to the Home Numbers will count as part of the User's Monthly Allowance.

The ParentShield system is designed for parental or guardian control and protection of vulnerable persons. It must not be used for any other purpose and it is Your responsibility to secure your own data through the selection and protection of a good secure password. We recommend a random password of 15 characters or more that includes letters, numbers and punctuation. You should change this password regularly and use it only for your ParentShield Portal. It must not be disclosed to anyone. We will never ask you for this password. If You believe there is any possibility that it has been compromised then You should change it immediately.
We cannot accept any responsibility for the security of information beyond our control. If there is any private information that you do not want to keep stored on the Portal, then it should be deleted securely, or downloaded for your own safekeeping.

We shall accept that You have provided true and accurate contact information and payment information. We take this on trust but reserve the right to terminate this agreement should we believe this trust has been abused. See Cancellation or Termination below.

Cancellation or Termination
We reserve the right to cancel or terminate the Agreement at any time, should we believe that the usage contravenes the rules set out in the fair use policy, privacy policy, or this policy. In this eventuality no refunds will be offered for previous use and any outstanding charges will be billed. If You decide to cancel the agreement, no refunds will be offered for unused service and no further payments will be taken after your cancelation period.

Cancellation of contract can be done by email, telephone, web chat or letter. All phone calls may be recorded. We may ask you to provide the secret answer that you can specify in your online portal, for verification purposes.

Porting: Due to the special nature of ParentShield Mobile Network routing - Number Porting is a more complex process than with networks that don't offer ParentShield's controls so is subject to some restrictions.

PAC Codes may be supplied, Free of Charge for terminating accounts paid up to date on a monthly subscription after a period of six months and requested at the time of cancellation. The 30 day cancellation period will be strictly enforced where a PAC is requested, and notice may only be served at the end of a full monthly period. Complimentary periods granted for referral will not count as paid up subscription periods in this case.

Inbound number ports will be subject to a minimum of six months contract.

Satisfaction Guarantee
If you are not delighted with our Service, our Network Coverage, or the advanced ParentShield controls - you may cancel your account at the end of any month.

Rights and responsibilities
In the case of Cancellation or Termination as set out above we consider it your responsibility to pay for any services or calls or data provision used, plus any collection costs if necessary.
We will not be responsible for any loss, damage or harm from the use of our service beyond your statutory rights. We cannot be responsible for the loss, destruction, or damage of any information stored. Any sensitive information should be destroyed immediately by you as a precaution.
We can not be responsible for provision of services that are affected due to wars, terrorism, natural disasters or anything out of our control.

We reserve the right to make changes to the service or the Agreements and other documents. If We feel there is a change that materially changes our Agreement we'll email you, or post a notice in the Portal to let you know, with as much notice as possible. If you don't like the change then you may refer to Cancellation or Termination above.

Complaints and Dispute Resolution
If you feel you would like to complain about any aspect of the Service, the first port of call is our Customer Service team, available at hello@parentshield.co.uk or on 0330 122 1180. We believe you'll find us helpful and understanding. There is more information about this in the Code of Practice which can be found here