ParentShield has experienced exponential growth in subscriber numbers, and with it an inevitable ( and welcome ! ) increase in support and sales calls to the company’s Derby Offices.
Determined to keep growing, and keep the “personal touch” feel that has given ParentShield a desirable 4.9 out of 5 Star feedback rating, we have listened and adapted to feedback provided by our loyal customers.
As we continue to grow, there may be times where we can’t answer every call instantly. While we have explored automated call handling / directing in the past, we found it didn’t reflect the service we wanted to provide for our customers.
“As parents, protecting our child always comes first. We’re happy to wait, knowing they’re looked after by people who truly care.”
ParentShield Support Done Differently
Mobile Telecom companies traditionally have a rather poor reputation for customer service with an industry average satisfaction score of only 2 or 3 out of five stars. Being a newcomer to the established market in 2018, ParentShield took decision to do things differently. Putting our customers at the heart of what we do. Listening to their suggestions and overall feedback has helped us build what ParentShield is today.
What happens to inbound calls at ParentShield
All inbound calls will be answered by one of our front line customer service specialists. You will be speaking directly to a member of our team who understands ParentShield inside and out. They have access to the appropriate systems and tools to deliver efficient and accurate support.
During evenings and weekends, we usually have two or three team members on standby ready to assist. If we are unable to answer immediately due to an overflow of incoming calls, please do not worry. We will respond as quickly as possible.
If you are getting in touch later at night and we are unavailable, please send us an email at [email protected] and we will reply at the earliest opportunity.
About ParentShield
ParentShield is the UK’s only Mobile Network designed specifically with children in mind, incorporating a wide range of tools – from call recording to keyword alerts – that allow parents to oversee their child’s phone usage without invading their privacy. It can work with any unlocked feature phone, smartphone or smartwatch and does not require any app or parental controls to be set on the device. Its features are handled remotely via our own ParentShield Portal allowing for optimal convenience while kids retain their independence. The SIMs work across the UK and beyond.
ParentShield was founded in 2018 and has quickly grown, offering support to over 20,000 parents across the U.K. We pride ourselves on making the world of mobile phones as easy as we possibly can. Ensuring every interaction our customers have are with our real ParentShield support team members. For further information, please feel free to contact us.