ParentShield is a very special kind of mobile network so a few of the processes that people may be familiar with from a traditional “Adults Network” may be a little different as we never assume the child to be involved in the process themselves.
Inbound Number Ports
In the vast majority of cases, a ParentShield phone number will be a child’s first mobile phone and so very few customers need to port numbers into the ParentShield Network. Our numbers are special – to allow us to apply the advanced recording and monitoring controls that ParentShield offers. It’s also important to us that ParentShield cannot be used in any abusive situation – with a SIM being set up to replace one that’s currently in use without the user’s knowledge or permission.
If you have a PAC and phone number to bring to ParentShield – just call 0330 122 1180 and let us have it, or drop it on an email. We will be making this a self-service think in the portal before long.
Due to the special nature of ParentShield Mobile Network routing, and to avoid any risk of abuse – Inbound Number Porting has a few extra controls and won’t be possible onto our Roam Stage SIM. If porting is essential in your application of ParentShield please call us, or email [email protected] for a chat.
Outbound Number Ports
Hopefully it goes without saying that a child should not be able to port a phone number to another provider without their parent’s knowledge. This is what CAN and does happen on adult networks with children being tricked into texting PAC to 65075. It’s also possible for a malicious person to offer to upgrade and take over payments on a child’s phone. This would be very bad and only ParentShield protects children in this way.
To leave ParentShield the following methods will work…
- Text ” PAC ” to 65075 from the ParentShield Phone
- Call 0330 122 1180
- Use the Live Chat facility on the website or portal
If a PAC is requested, and not used, nothing will happen *. The account will renew according to its usual billing schedule.
We will seek suitable authorisation from the account holder in all cases.
* For Roam Stage SIM cards only, the account will automatically be closed at the point where a PAC is used, or at the expiry date of the PAC. We won’t keep the account open if a PAC *Isn’t* used like other networks might. So if a PAC isn’t used, the account will close at the expiry date, and the number will be returned to the network for recycling.
For more details or to discuss porting or special numbering requirements, please call 0330 122 1180 or email the ParentShield team on: [email protected]. Tell us what you want and we will do our best as always.
How Porting Works
If you are moving from one mobile network to another, it’s understandable that you might want to retain your mobile number, so your friends and acquaintances don’t; need to update their address books and you don’t need to contact them all and give them a new number.
PAC Codes
PAC = Porting Authorisation Code.
If a number is being ported, the ‘losing provider’ generates a PAC from a centralised porting service that all the mobile networks subscribe to. This number can then be passed to the ‘gaining provider’ and this allows them to access the details necessary to make the links to complete the process.