Terms and Conditions – ParentShield Platform

General

In this agreement, Us and We refer to:

Engine Mobile Ltd.
Pioneer House
Derby Road
BARROW-ON-TRENT
Derby
DE73 7HL
Company Reg. No. 10697643


We use You and Customer to refer to yourself.

Outline of the Agreement

A rolling Monthly contract paid in advance of each month. See our Satisfaction Guarantee and Porting Terms below.


We will provide a private telecommunications service through the provision of a SIM card that allows access to the ParentShield Portal system and onwards to the PSTN ( Public Switched Telephone Network ). This is a private and personal product designed for the protection of Children or vulnerable user groups and may not be resold under any circumstances.

Billing will be made in advance at the start of each monthly period from the authorised payment card or by Direct Debit. You are responsible for these costs even if the mobile device or password is lost, damaged or stolen. The subscription is due regardless of whether the mobile phone or service is used or not, and can not be refunded as network costs are incurred regardless of whether the service is used. Cash top-up balances are also used to advance-purchase network service so are also non-refundable. You are not obliged to continue with the Service and can cancel it at any time if You feel the service is not as advertised.

You confirmed at checkout that you are legally responsible for the child using the ParentShield SIM card and give permission for us to pass your personal details to relevant authorities investigating actions of the phone user. We will also carry out suitable checks to verify that the information provided at the time of ordering matches publicly available data. Your details are never passed to any third party.

You agree to a rolling monthly contract with continuous service, we will continue to charge the Monthly cost as agreed each month until You terminate the rolling monthly agreement with 30 days notice. You can do this by telephone, email, or letter. You can change plan at any time by emailing us at hello@parentshield.co.uk or by using the upgrade link in the Portal. Monthly billing will change to the new level from the start of the next month. All billing is monthly, or 4-weekly if you prefer, from the account activation date.

Should payment be outstanding We reserve the right to suspend services until payment is up to date.

We will provide a private portal for each Customer that allows access to each SIM card’s activity and provides security controls for that SIM.

While We will always do our best, telecommunications involves many links between providers and We cannot guarantee that our service will not suffer the same disruptions and outages that affect any telecoms provider.

We promise to do our best to remedy any fault in our control, and of which we are aware, as quickly as possible.

Service Description

The ParentShield Network is a Special Mobile Phone Network for Child Protection and education of pre-teen children and for the protection of vulnerable People with a similar usage profile. The powerful recording, monitoring and control facilities make it necessary for us to take some extra steps – such as identifying the age of the SIM user and the application of heuristics to identify non-compliant usage.

Our agreement is described in this document and encompasses the separate information that can be found on the privacy policy, the cookie policy the fair use policy and the Code of Practice. These documents are accessed from the preceding links, or can be obtained by contacting us at the address above, or by telephoning 0330 122 1180, or by email at hello@parentshield.co.uk. Our agreement presumes your acceptance of these documents and the charges as set out in the registration page and on this Website.

Should payment be outstanding We reserve the right to suspend services until payment is up to date.

We will provide a private portal for each Customer that allows access to each SIM card’s activity and provides security controls for that SIM.

While We will always do our best, telecommunications involves many links between providers and We cannot guarantee that our service will not suffer the same disruptions and outages that affect any telecoms provider.

Standard tariffs may be unsuitable for children 13+ or those in a care situation with higher than average consumption or higher than average risk of absconding. In which case PAYG may be offered as an alternative, or a teenage supplemental charge applied.

We promise to do our best to remedy any fault in our control, and of which we are aware, as quickly as possible.

Coming-of-Age Policy

As a recorded service may not be appropriate for older children, ParentShield may automatically suspend the Service or apply a high-user surcharge as the user reaches 13 years of age. We appreciate that all cases are different and if there are good reasons to continue recording calls and SMS after this age, the account holder may request an exception. More details can be found at: https://engine-mobile.co.uk/special-requirements/

For subscribers from the age of 13 we may need to terminate service or apply a supplementary cost which will vary depending on the tariff chosen. Upgrades to higher tariffs may not be available for older ( typically 11 or 12 year old children ).

Responsibility of Notification

It is the Subscriber’s responsibility to inform respondents when passing them the mobile Number that their calls may be monitored or recorded. Callers into the Network will be notified by recorded pre-announcement that their calls are recorded before the call is connected.

“Home Numbers”:

Home Numbers are emergency contact numbers that will never be disabled by SIM controls or in the case of no remaining call allowances. They are intended for short calls or messages for safeguarding purposes.

Numbers provided for home contact may be UK National Geographic or UK-mainland 07 Mobile numbers. When a new number is added, a notification will be sent with instructions to retrieve login details from the account holder. Home Numbers are assumed to have access privileges to the account so should only be added in this case.

Calls and text messages to the Home Numbers will be allowed even if the ParentShield SIM monthly allowance has reached zero. Calls and texts to the Home Numbers will count as part of the User’s Monthly Allowance but will never be billed or taken from a cash balance.

Privacy

The ParentShield system is designed for parental or guardian control and protection of vulnerable persons. It must not be used for any other purpose and it is Your responsibility to secure your own data through the selection and protection of a good secure password. We recommend a random password of 15 characters or more that includes letters, numbers and punctuation. You should change this password regularly and use it only for your ParentShield Portal. It must not be disclosed to anyone. We will never ask you for this password. If You believe there is any possibility that it has been compromised then You should change it immediately.

We cannot accept any responsibility for the security of information beyond our control. If there is any private information that you do not want to keep stored on the Portal, then it should be deleted securely, or downloaded for your own safekeeping.


We shall accept that You have provided true and accurate contact information and payment information. We take this on trust but reserve the right to terminate this agreement should we believe this trust has been abused. See Cancellation or Termination below.

Cancellation or Termination

We reserve the right to cancel or terminate the Agreement at any time, should we believe that the usage contravenes the rules set out in the fair use policy, privacy policy, or this policy. In this eventuality no refunds will be offered for previous use and any outstanding charges will be billed. If You decide to cancel the agreement, no refunds will be offered for unused service and no further payments will be taken after your cancelation period.

If you feel the service is not as you would expect we will always terminate the agreement without the requirement for 30 days notice. Please tell us if this is the case, as we are unable to refund past months subscriptions or cash topup balances.

Cancellation of contract can be done by email, telephone, web chat or letter. All phone calls may be recorded. We may ask you to provide the secret answer that you can specify in your online portal, for verification purposes.

After cancellation without PAC the MSISDN will be returned to the Network so you should ensure any associated accounts are closed or moved to a new number before cancellation.

Satisfaction Guarantee

If you are not delighted with our Service, our Network Coverage, or the advanced ParentShield controls – you may cancel your account at the end of any month.

Rights and responsibilities

In the case of Cancellation or Termination as set out above we consider it your responsibility to pay for any services or calls or data provision used, plus any collection costs if necessary.

We will not be responsible for any loss, damage or harm from the use of our service beyond your statutory rights. We cannot be responsible for the loss, destruction, or damage of any information stored. Any sensitive information should be destroyed immediately by you as a precaution.

We can not be responsible for provision of services that are affected due to wars, terrorism, natural disasters or anything out of our control.

Changes

We reserve the right to make changes to the service or the Agreements and other documents. If We feel there is a change that materially changes our Agreement we’ll email you, or post a notice in the Portal to let you know, with as much notice as possible. If you don’t like the change then you may refer to Cancellation or Termination above.

Complaints and Dispute Resolution

If you feel you would like to complain about any aspect of the Service, the first port of call is our Customer Service team, available at hello@parentshield.co.uk or on 0330 122 1180. We believe you’ll find us helpful and understanding. There is more information about this in the Code of Practice which can be found here

PAYG Rates:

If you choose to extend the monthly allowances for Calls, SMS or Mobile Data. the following PAYG rates will apply. In all cases, spending will never exceed the amount that the account is topped up by:

Calls: 25p / minute
Texts: 14p / message
Data: £1.60 / 100MB

Calls and SMS to “Home” numbers never come out of any cash balance.

Call Billing:

Calls have a 60 second Minimum Connection charge and are subsequently billed per second.